Counter Sales Position


The Inside Counter Sales person ensures that all customers have been assisted & orders completed, maintains a strong knowledge of all product lines and represents a neat and professional appearance at the counter.

Essential Duties and Responsibilities:
Assesses Sales opportunities with current dealers and customers
Assist Branch in achieving financial objectives and business plans, meet required gross margin targets
Works with Branch Manager to service and educate customers
Develop close relationships with current customers while actively seeking and developing new customers
Assist TM in account management for equipment based dealers
Implement and support product promotions with current and new vendors
Communicates daily with manager on needs, questions and opportunities
Understands and adheres to new policies set forth by company leadership
Assist Branch Manager in effectively controlling inventory, conduct required counts, proper product level setting and product management
Assist in the opening and closing of branch. 
May be required to be on call 24 hours per day to fulfill customer requirements and company opening programs
Positively promote Insco, the Management, Staff and vendors at all times
Be part of a high performance team and promote great customer service
Manage difficult or emotional customer situations
Determine customer needs, invoice order properly, manage delivery of order, assist in loading order when required and prepare paperwork for delivery
Receive weekly branch order into warehouse to replenish stock.  Stock shelves.
Prepares return paperwork and follows special order/non stock order/customer order process.

Key Competencies:
Effectively communicate orally and in writing, bi- lingual preferred.  (English/Spanish)
Microsoft Office Suite computer skills specifically experience in Word, Excel, power point, outlook and P21 processing.
Minimum 1 to 2 years of experience required in HVACR industry, products and services.
Great work ethic, Team player and dedicated to business success
Ability to work under pressure, meet deadlines and work in a fast paced environment
Good decision making skills, problem solving and people skills

Additional Information:
Attendance and punctuality are essential to this job; employee must maintain a satisfactory absentee/tardy record. The employee must abide by all company policies, procedures, safety guidelines, and rules. All Employment with the company is at will: whether the employee or the company may terminate the employment relationship with or without cause or advance notice, at any time.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is required to stand and walk and balance. The employee must regularly lift up to 75 pounds manually and more than 75 pounds with a mechanical aid. You must be able to see near and far.

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